Frequently asked questions
Questions, answered
Can't find what you need? Call (267) 292-8339 or send us a message.
How does your pricing work?
Pricing is based on how much space your items take in our truck, plus materials, stairs or access, location and timing. The estimator shows an upfront range. The final price is confirmed from your photos or on arrival, before any loading starts.
Do I need to call to get an estimate?
No. You can use the online estimator and book a window yourself. You're welcome to call or text (267) 292-8339 if you'd rather talk to someone.
How does online booking work?
Choose a day and a 2-hour arrival window on the live calendar. You'll get a text confirmation, a reminder the day before and a message when the crew is about 30 minutes away. There's no deposit to reserve.
Can you do same-day pickup?
Often, yes: the calendar shows which windows are still open today. Same-day windows must start at least two hours from now, and a same-day rush surcharge applies.
What do you take?
Furniture, mattresses, appliances, yard debris, scrap, office fixtures, e-waste, construction debris and non-hazardous industrial equipment. See the item acceptance matrix.
What about biohazard, chemical or toxic materials?
These need a site assessment and a written specialist quote, so the estimator never gives an instant price for them. Tick them in the safety screening, share quantities, labels or SDS sheets and photos, and book an assessment window. Until then, leave materials undisturbed, keep the area ventilated and keep people and pets away. We can't take explosives, ammunition or fireworks.
Do you handle construction and industrial jobs?
Yes. Choose the construction or industrial job type in the estimator. Concrete, brick, soil and shingles are priced as heavy debris because disposal is weight-based. Anything regulated is scoped separately.
Should I upload photos?
Photos are optional but help us firm up the price and plan access. They're resized on your device before upload, and only our team can view them.
What happens to my items?
We sort items for donation, recycling or scrap where practical. What can't be reused goes to appropriate disposal.
How do I change or cancel my appointment?
Call (267) 292-8339 or reply to your confirmation text and we'll reschedule or cancel.
How do your text messages work?
If you opt in, we text your estimate, booking link, confirmation, a reminder and a crew heads-up. Message frequency varies. Reply STOP any time to opt out. See our SMS terms.
Which areas do you serve?
Philadelphia and nearby suburbs. Check your ZIP on the service areas page.